Shipping policy
All Portrapet items are made to order after you place your order, either personalized with your pet's photo and name or printed from one of our ready-made designs. Our design and customer support team is based in Vietnam, and every order is produced and shipped by our print-on-demand production partners.
Estimated delivery time = processing time + shipping time. Both are counted in business days (Monday–Friday, excluding US federal holidays), starting after your payment is confirmed.
Processing and shipping times
| Product | Processing time (business days) |
US shipping time (business days) |
|---|---|---|
| T-shirts | 1–2 | 5–7 |
| Sweatshirts & hoodies | 2–3 | 5–7 |
| Pet portrait posters, framed posters & canvas prints | 2–4 | 5–7 |
| All other products | 2–4 | 5–7 |
The same estimates are shown on each product page. For personalized items, production starts after you approve your preview, which we email within 24–48 hours of your order, so delivery dates are counted from your approval. Delivery times are estimates provided by the carriers and are not guaranteed.
Shipping rates
United States
- Standard shipping: $6.99 for orders under $120.
- FREE standard shipping on orders of $120 or more (order subtotal). This free shipping offer applies to US addresses only.
International (Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Vietnam)
| Order subtotal | Rate |
|---|---|
| Under $50 | $9.99 |
| $50 – $99.99 | $14.99 |
| $100 or more | $19.99 |
International shipping time is usually 7–14 business days after processing. Import duties and taxes charged by the destination country are not included in our prices and are paid by the recipient.
The exact shipping cost is always shown at checkout before you pay. We do not currently ship to countries that are not listed above.
Carriers and tracking
Orders ship with USPS, UPS or the local postal service of the destination country. When your order ships, we email you a tracking link. Tracking can take 1–2 business days to show updates. Orders with several items may ship in separate packages, each with its own tracking number. You can also follow your order on our order tracking page.
Delayed or lost packages
If your package has not arrived by the latest estimated delivery date, please email us. Lost packages are covered by our Refund Policy.
Address accuracy
- Please double-check your shipping address at checkout. To change it, email us within 6 hours of purchase; we cannot guarantee changes after production starts.
- We are not responsible for packages delivered to an incorrect address that was entered at checkout. If a package is returned to us because of an incorrect address, we can reship it after the shipping fee is paid again.
Contact us
Portrapet
Email: cs@portrapet.com
Address: 140 East Broadway Avenue, Jackson, WY 83001, USA
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET (US Eastern Time). You can email us any time; we reply within 1 business day.