Order status
Track your order
Enter the tracking number from your shipping email, or use the tracking tool below to see where your parcel is.
What the stages mean
A custom order passes through these stages before it reaches you.
Order received
Payment confirmed. You will have an order confirmation email. Changes are still possible for 6 hours.
In production
Our artists are creating and checking your artwork, then printing it. This takes 2–4 business days.
Shipped
Your parcel is with the courier and we have emailed you a tracking link.
Out for delivery
On the van. USA orders typically arrive 4–8 business days after shipping, international 7–14.
Common tracking questions
I have no tracking email.
Tracking is only sent once the parcel physically leaves us — during the 2–4 day production stage there is nothing to track yet. If your order shipped and the email is missing, check spam and promotions, then email cs@portrapet.com.
My tracking has not updated for days.
Scans can pause for a few days in transit, particularly on international routes and over weekends. If there is no movement for more than a week, contact us with your order number and we will open an enquiry with the courier.
Tracking says delivered but nothing arrived.
Check with neighbours and around the property first, as couriers sometimes leave parcels in a safe place. If it is still missing, email us. If you added Shipping Warranty to your order, this is exactly what it covers.
Cannot find your parcel?
Email us your order number and we will track it down.