We are here to help
Talk to a real person
Questions about a portrait in progress, a photo you are unsure about, or an order you need changed? Send us a note and a member of the Portrapet team will get back to you.
Email us
Reach the team at cs@portrapet.com. We reply to every message within 24 hours.
Message us on our page at facebook.com/portrapet.
Support hours
Monday to Friday, 8:00–17:00 (GMT+7). Write any time — we answer outside hours too.
Postal address
140 East Broadway Avenue, Jackson, WY 83001, USA
Send us a message
Include your order number if you already placed an order — it lets us answer in one reply instead of three.
Before you write
Most questions have a quick answer on one of these pages.
Where is my order?
Tracking is emailed as soon as your parcel ships. Track your order.
Is my photo good enough?
Our photo guidelines show exactly what prints well.
Need to change an order?
Changes are possible within 6 hours. See the cancellation policy.